Not always. Many patients are referred by a GP, specialist, employer, insurer, or case manager, but you can also contact us directly to arrange an appointment. If you are unsure which pathway fits, call or email reception and we will point you to the right next step — including booking registration if appropriate. All appointments are by booking only; we do not offer walk-in visits.
What should I bring to my first appointment?
Please bring photo ID, any referral letters, your WorkCover claim number and insurer details if you have them, relevant scans or reports, and a current medication list. If your claim is still being organised, bring what you have — employer name and injury date are especially helpful. Arrive a little early so forms can be completed calmly.
Can you help with WorkCover certificates?
Yes. Where clinically appropriate, we complete and update WorkCover medical certificates that reflect your current capacity and treatment plan. Certificates are clinical documents — they are based on assessment findings, not on a preferred claim outcome. We also explain what the certificate means for work duties in plain language.
What if my claim is not yet approved?
You can still contact us. We will help you understand practical options while a claim is being lodged or considered, and guide you on documentation that is usually needed. Timing and funding pathways can differ before a claim is accepted, so we will be clear about what can proceed and what may need insurer or employer confirmation.
How long will my recovery take?
Timelines vary by injury type, treatment, and work demands. Rather than promising a fixed duration, we set clear clinical milestones and keep you updated as capacity changes. Your return-to-work plan is adjusted as you progress, in coordination with your employer and insurer where they are involved.
Can a family member attend with me?
Yes. A support person is welcome at appointments. Please let reception know if you need an interpreter so we can arrange appropriate support where possible. For medico-legal IME appointments, support-person arrangements can differ — see the medico-legal page.
Who pays for my appointments under WorkCover WA?
For accepted workers’ compensation claims in Western Australia, medical treatment that is reasonable and necessary is generally arranged through the WorkCover pathway and billed according to applicable schedules. Before a claim is accepted, funding can differ — sometimes employer arrangements apply, or we will explain what needs confirming first. Our reception team can outline the likely billing pathway once we understand your claim status.
Do you see patients in South West WA as well as Perth?
Our primary consulting location is Mount Lawley in Perth Metro. Services for patients in South West WA can be arranged on an ad hoc basis when required. Contact reception with your location and we will advise what is practical for assessment and follow-up.
Are evening or weekend appointments available?
Our regular clinic times are Monday and Saturday afternoons, 1 pm to 5 pm. Urgent after-hours reviews can be arranged by booking — please call so we can triage. We do not offer walk-in appointments. For life-threatening emergencies, call 000.
Not sure where to start?
Contact our team and we will help identify the right pathway for you.